We collect the following information to provide and improve our services:
Personal Information: Name, phone number, email address, and service address provided during registration and booking.
Location Data: Your location when you grant permission, to connect you with nearby service providers.
Payment Information: Payment details processed securely through Razorpay. We do not store your card details.
Usage Data: How you interact with the platform to improve our services.
2. How We Use Your Information
To create and manage your account.
To process bookings and connect you with service providers.
To process payments and issue invoices.
To send booking confirmations, updates, and notifications.
To improve our platform and customer experience.
To ensure safety and prevent fraud.
3. Information Sharing
We share your information only when necessary:
Service Providers: Your name, phone, and service address are shared with assigned providers to complete the booking.
Payment Processors: Payment details are shared with Razorpay for transaction processing.
Legal Requirements: When required by law or to protect the rights and safety of our users.
We do not sell your personal information to third parties.
4. Data Security
We implement industry-standard security measures including encrypted data transmission, secure authentication, and regular security audits to protect your information.
5. Your Rights
Access and review your personal data through your profile settings.
Request correction of inaccurate information.
Request deletion of your account and associated data.
Opt out of non-essential communications.
6. Data Retention
We retain your data for as long as your account is active. After account deletion, data is removed within 90 days, except where retention is required by law.
7. Children's Privacy
Our platform is not intended for users under 18 years of age. We do not knowingly collect information from minors.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the platform.