Refund Policy

Last updated: April 2026

1. Advance Payment

A 25% advance payment is collected at the time of booking to confirm your service request. This amount is applied toward the total service cost.

2. Cancellation by Customer

Cancellation Timing	Refund Amount
Before provider is assigned	Full refund of advance payment
After provider is assigned but before service starts	Refund reviewed on a case-by-case basis
After service has started	No refund on advance payment

3. Cancellation by Provider

If a service provider cancels or fails to show up, you will receive a full refund of your advance payment. We will also help reschedule the service with another provider at no extra cost.

4. Service Quality Issues

If you are unsatisfied with the service quality, please raise a complaint within 24 hours of service completion. Our team will review the issue and may offer:

A redo of the service at no additional cost.
A partial or full refund based on the severity of the issue.

5. Refund Process

Approved refunds are processed within 5-7 business days.
Refunds are credited back to the original payment method.
You will receive a notification once the refund is processed.

6. Non-Refundable Scenarios

Services that have been fully completed and accepted.
Cancellations made after the service has already started.
No-shows by the customer without prior notice.

7. Contact

For refund requests or queries, contact us at contact@regionexperts.com or through the Support section in your account.